Data Scape Limited v. Dropbox, Inc.

Western District of Texas, txwd-6:2019-cv-00023

Exhibit A

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Exhibit A Edgar Aguillon | LinkedIn 5/6/19, 12)13 PM 3 Try Premium Free Search for 1 Month Home My Network Jobs Messaging Notifications Me Work Leads for Attorneys - Connect With 100,000 Clients. Targeted By Practice Area In Real Time. Ad Ad LinkedIn Member, explore jobs at Dropbox that match your skills See jobs People Also Viewed Edgar Aguillon Dropbox Product Operations Supportability Lead at Dropbox The University of Texas at Tina Schuchman • 3rd Austin Austin, Texas Product & Engineering Leader at See contact info Dropbox Message 405 connections Lewis Taylor Head of Global Support & Austin Site Lead @Dropbox I have a drive to seek out and take on complex problems that surface at the point where product design and customer experience meet. I do this via deep product knowledge, methodical analysis, Ryan McFadden • 3rd strong communication, and a persistent focus on the customer. As the Supportability Lead on the Pr... Customer Education Content Manager, Team Lead at Dropbox Show more Jacob MacElroy Senior Developer at 8x8 Experience Gavin Gillock Global Program Manager at Dropbox Dropbox 5 yrs 2 mos Zuhaib Siddique • 3rd Product Operations Supportability Lead Software Engineer at LaunchDarkly Aug 2018 – Present · 10 mos Austin, Texas Area Christopher Friedrich • 3rd Senior role on the CX Product Operations team. Build and maintain tooling, methodologies, and Product Operations Feedback best practices that enable CX, Product Operations, and EPD (Engineering, Product and Design) Program Manager at Dropbox to improve the customer experience. Bruce Prang • 3rd We improve the customer experience and drive high quality, consistent, results by engaging with all stakeholders in the most efficient and effective manner throughout all stages of the Helping enable a great customer product lifecycle. experience. Product Expert: Team Lead Dan Wilson Nov 2017 – Present · 1 yr 7 mos Senior Front End Developer / Austin, Texas Area Technical Director As an interim lead on the Product Expert team, I split my time between supporting my product area of the Dropbox desktop app and mobile app and co-managing a team of seven other Lisa Kwiatkowski Product Experts spanning each critical support area. CX Quality, Training and Experiments Lead at Dropbox Learn the skills Edgar has Bing Ads Essential Training Viewers: 4,726 Product Expert: Supportability Page 1 of 3 Edgar Aguillon | LinkedIn 5/6/19, 12)13 PM Product Expert: Supportability iOS 10: iPhone and iPad May 2017 – Present · 2 yrs 1 mo Austin, Texas Area Essential Training Viewers: 8,372 Supportability Team Google Analytics: Spam The Product Expert Supportability team focuses on ensuring that product launches are support and customer ready. We do this by working with cross-org stakeholders (Product M... See more Proofing Viewers: 4,359 Product Expert: Desktop Client and Mobile app See more courses Apr 2014 – Aug 2018 · 4 yrs 5 mos Austin, Texas Area The Product Expert Desktop sync client and Mobile app role is responsible for the customer support experience by working with Engineering, Product, and Design teams from within the Customer Experience org. We identify and surface product trends and issues, then work with corresponding teams across orgs to resolve issues at scale both proactively and re... See more Technical Channel Support Apple Oct 2008 – Apr 2014 · 5 yrs 7 mos The Technical Channel Support team provides front line support for the Service Providers, iPhone Carriers and Retail Genius personnel. This team provides information on a range of services, including troubleshooting theory, theory of operations, and technical assistance and diagnostic's trouble shooting. The role involved on-site visits and chat interaction a... See more Education The University of Texas at Austin Bachelor of Science (B.S.), Human Biology 2004 – 2009 Licenses & Certifications Principles of Project Management The University of Texas at Austin – Center for Professional Education (CPE) Issued Mar 2019 · No Expiration Date ITIL Foundation Volunteer Experience Mentor Leukemia & Lymphoma Society Jun 2011 – Jun 2013 • 2 yrs 1 mo Health Page 2 of 3 Edgar Aguillon | LinkedIn 5/6/19, 12)13 PM Messaging Page 3 of 3